The Complete Guide to Using AI in the Government Industry in Ukraine in 2025

In 2025 Ukraine's government frames AI as both a public‑service accelerator and a national security priority: the 2021–2030 National Strategy now guides regulation with European‑aligned, human‑rights safeguards and risk‑based oversight, serving as the backbone for deploying AI across justice, healthcare, and administration (Ukraine National AI Strategy (2021–2030)).

Wartime innovation has accelerated real‑world use cases - from multisensor command‑and‑control to AI‑assisted public services - making ethical guardrails and transparency urgent policy goals; public servants who need practical, workplace AI skills can get hands‑on training in Nucamp's 15‑week Nucamp AI Essentials for Work bootcamp, which focuses on tool use, prompt writing, and applying AI across business functions without requiring a technical background.

Attribute	Details
Program	AI Essentials for Work
Length	15 Weeks
Courses included	AI at Work: Foundations; Writing AI Prompts; Job Based Practical AI Skills
Cost	$3,582 (early bird) / $3,942 (after)
Registration	Register for Nucamp AI Essentials for Work (15 Weeks)

“On the battlefield I did not see a single Ukrainian soldier. Only drones. I saw them [Ukrainian soldiers] only when I surrendered. Only drones, and there are lots and lots of them. Guys, don't come. It's a drone war.”

Ukraine is already turning AI into day‑to‑day government plumbing: Diia.AI - launched in open beta on the Diia portal - acts as a chat‑based agent that not only answers questions but actually issues services (the pilot being an income certificate) and pulls data from state registers to recommend programs such as eRecovery after housing damage, or the right benefits for veterans and families; reporters note the assistant will move to mobile and eventually support voice interaction, effectively giving citizens a 24/7 digital civil servant to navigate everything from business registration to social payments (United24 article: Ukraine launches the world's first AI assistant for government services via Diia - United24: Ukraine launches the world's first AI assistant for government services, Odessa Journal coverage: Diia.AI delivers real public services - Odessa Journal: Diia.AI delivers real public services).

The AI rollout is just one of six new Diia projects - alongside eNotary, eExcise, consolidated social assistance, criminal record extracts with apostille, and a comprehensive “Wounded Path” for service members - that aim to shave time and paperwork from common citizen journeys and set a global benchmark for agentive state services.

Diia Service	Status (as reported)
Diia.AI (national AI assistant)	Open beta (live on portal)
Income certificate via chat	Pilot (available)
eNotary	Planned (system build, 2025–2026)
eExcise (digital excise stamps)	Beta/planned (launch 2026)
Criminal record extract with apostille	Planned (online expansion beyond Kyiv)
Basic social assistance / Wounded Path	Beta / launch planned (autumn 2025)

“The first service is an income certificate. In the future, you will be able to receive consultations and government services simply by writing your request in the chat in human language.” - Mykhailo Fedorov

Ukraine's digital leap isn't just a talking point - it's a statistical shock: the country climbed from 102nd to 5th place in the world for digital public‑service development in only a few years, a rise tracked by the United Nations' Online Services Index and reported in national coverage (UN Online Services Index: Ukraine ranks 5th in digital public-service development).

That jump reflects concrete building blocks - a data‑exchange backbone (Trembita), low‑code platforms and start‑up style agility that let teams ship services in days, not years - and user adoption: the Diia ecosystem now serves over 22 million people and stitches together 40+ mobile services and 130+ portal functions, from tax payments to eRecovery for damaged homes (BBC: Diia app and Ukraine's digital government driving wartime resilience).

The result is a resilient, exportable GovTech model where everyday wins (registering as a sole trader in seconds, routing benefits automatically) translate into strategic soft power and rapid civilian support during wartime.

“If you look at the table, in just five years we've gone from 102nd place in the world to 5th in the development of digital services.” - Mykhailo Fedorov

Private industry and industry bodies are shouldering much of Ukraine's AI momentum: the AI Committee of the IT Ukraine Association, launched in mid‑2025, convenes more than 15 leading firms to build a practical AI roadmap around regulation, talent, and sector integration (IT Ukraine Association AI Committee launch); Favbet Tech acts as the committee's general partner and co‑initiator, bringing experience from high‑load platforms and AI/ML work - its engineering teams, which process millions of transactions daily, were among the fastest‑growing in H1 2025 and helped push the company into DOU's Top 50 (Favbet Tech AI/ML engineering growth).

Other participants - AgriChain, KNESS, UCLOUD, GigaCloud, N‑iX, Sigma Software, IT‑Enterprise and UKRSIBBANK BNP Paribas Group - are contributing cloud, fintech, agri‑tech and legal know‑how so committees can move from discussion to concrete pilots that align with the national WINWIN strategy and produce deployable tools for public services and exportable GovTech solutions.

Partner / Company	Role / Contribution
IT Ukraine Association (AI Committee)	Organizer; develops roadmap and convenes industry‑state dialogue
FAVBET Tech	General partner & co‑initiator; AI/ML, Big Data, high‑load platform engineering
AgriChain, KNESS, UCLOUD, GigaCloud, N‑iX, Sigma Software, IT‑Enterprise, UKRSIBBANK	Committee participants contributing domain expertise (AgriTech, cloud, fintech, software, legal)

“The AI Committee is both an expert platform and a tool for shaping policy and advancing the technological landscape of the country.” - Maria Shevchuk

Ukraine's new National AI Platform - the government's AI Gateway - acts as a single, public-facing “control room” for the country's AI rollout, consolidating strategic documents, sector-specific analytics, legal frameworks and a directory of actors so businesses, researchers and agencies can find everything in one place; the site also links practical entry points like the Diia.AI national assistant and the national AI strategy so citizens and partners see how policy, services and products connect (Ukraine Unveils AI Gateway).

Built as a single window for collaboration, the platform offers up‑to‑date recommendations, practical guides and an AI SandBox where startups and state teams can safely test models for compliance with international standards across GovTech, MedTech, AgroTech, DefenseTech and EdTech - meaning a developer can trial an algorithm in a protected environment without exposing live registry data - while also providing routes to join the national AI Committee, follow AI Strategy 2030 updates, and tap into the WINWIN AI Center of Excellence for implementation support (Ukraine launches state online platform using AI).

The site was developed with UK DIGIT / Eurasia Foundation support and includes feedback channels and contact points so the public and international partners can propose ideas and monitor progress, turning a scattered ecosystem into a coordinated, testable pipeline from research to public service delivery.

Feature	What it provides
Unified entry point	All key state AI projects, news, documents and opportunities
Guidelines & legal frameworks	Access to government‑issued recommendations and sector analytics
AI SandBox	Safe testing environment for compliance with international standards
Engagement	Join the AI Committee, submit ideas, and follow AI Strategy 2030
WINWIN AI CoE	Center of Excellence for AI integration and startup support

“The website on artificial intelligence will become a single access point where citizens, businesses, public organizations, scientific and educational institutions, and international partners will be able to receive up-to-date information about state initiatives in the field of AI and join them.” - Oleksandr Bornyakov

The AI Factory is Ukraine's new sovereign AI infrastructure - a state‑run “factory” designed to keep sensitive government workloads inside the country while accelerating public‑service AI like Diia.AI and an AI tutor for the Mriia platform; built and operated by the WINWIN AI Center of Excellence, it combines high‑performance GPU clusters, water‑cooled server rooms and secure data storage with end‑to‑end software for training, deployment and automation, plus tools to integrate, clean and annotate registry data and train specialists locally (AI Factory official project announcement - Digital State).

Paired with a nationally trained LLM developed in partnership with Kyivstar, the Factory is explicitly framed as a digital‑sovereignty play - processing requests faster, reducing dependence on foreign clouds, and aiming to position Ukraine among the world's top three AI nations by 2030 (Coverage: Ukraine launches AI Factory and national LLM - UATechJournal).

Imagine racks of water‑cooled GPUs humming in secure halls: that industrial scale is the backbone for wartime resilience, healthcare, defense and public services all running under Ukrainian control.

AI Factory Component	What it provides
Technology base	GPU compute clusters, water‑cooled server rooms, secure storage
Software stack	Training/deployment environments, monitoring and automation tools
Data integration	Connectors to state registries, data cleaning and annotation pipelines
Human capacity	Specialist training programs and WINWIN AI Center operations
Hosted services	Diia.AI assistant, Mriia tutor, and future defense/health/research tools

“Soon, Ukraine will have the most modern hardware and software in the world for training and operating our state AI services.” - Mykhailo Fedorov

Diia.AI has moved Ukraine's Diia portal from a searchable catalogue of services to an active, conversational state agent: in open beta on the web portal today, it already “issues” an income certificate on request and will soon roll into the mobile app, meaning a user can type “I need an income certificate” and watch the document appear in their Diia account - a striking example of agentive government in action (Digital State announcement: Diia.AI state-run AI agent details).

More than a chatbot, Diia.AI matches life situations (home damage, starting a business) to the right programmes, retrieves registry data where needed, and learns from in‑chat feedback so responses get faster and more accurate over time - a practical step toward 24/7, form‑free public services that cuts queues and paperwork (Pravda report: Diia.AI open beta delivers income certificates).

Feature	Status / Notes
Availability	Open beta on Diia web portal; mobile app integration planned
First live service	Income certificate - deliverable directly in chat
Core capabilities	Consultation, service matching, direct service delivery, registry lookups
Learning & safety	Continuous training via user feedback; guardrails/filtering reported

“Today we launched Diia.AI on the Diia portal. This is the world's first state-run AI agent which not only answers your questions but also provides services directly in a live chat.” - Mykhailo Fedorov

Ukraine is pairing a European‑aligned legal backbone with practical testbeds so innovators can prove safety before scale: the National AI Strategy (2021–2030) sets risk‑based oversight, human‑rights safeguards and GDPR‑style protections as the compliance baseline (National AI Strategy (2021–2030)), while two sandboxes give teams a controlled runway to pilot real products.

The Ministry of Digital Transformation and Ukrainian Startup Fund's Innovation Sandbox for AI and blockchain startups provides tailored legal, technical and business support to pilot solutions in public services, healthcare, agri‑tech, defense and more - feeding practical findings back into smarter lawmaking as the program runs through October 2026 (Innovation Sandbox for AI & blockchain).

For finance and payments, the NBU's regulatory sandbox lets authorized providers test cutting‑edge services in limited real‑market conditions under regulator supervision, with pre‑assessment, quotas and a formal testing agreement to manage risk (NBU regulatory sandbox for financial services).

Together, these instruments turn compliance from a checkbox into an iterative workflow - allowing teams to validate models, minimize legal exposure, and surface the policy fixes regulators need to scale agentive public services safely.

Sandbox / Framework	Lead / Eligibility	Key benefits / Status
National AI Strategy (2021–2030)	Government - national policy	Risk‑based oversight, human‑rights safeguards, EU alignment
Innovation Sandbox (AI & Blockchain)	Ministry of Digital Transformation + Ukrainian Startup Fund - open to Ukrainian AI/blockchain startups	Legal, technical & business support; tailored pilots; runs through Oct 2026
NBU Regulatory Sandbox	National Bank of Ukraine - authorized financial/payment providers	Real‑market testing under supervision, quotas, formal testing agreement

“The primary task of the regulatory sandbox is to promote the development of FinTech and innovative products in the financial and payment markets. At the same time, its launch should stimulate competition, improve the quality of financial and payment services, and deepen the regulator's dialogue with market participants, especially regarding the development of FinTech regulation.” - Oleksii Shaban

Ukraine's tech sector is the clearest market opportunity for investors and talent: computer services surged to $3.21 billion in H1 2025 and now account for 43% of the country's exports, signalling that software and AI work have become the nation's export engine (Ukraine IT exports rise to 43% of total trade in 2025); that momentum kept rolling into summer, with July hitting $555 million in IT services - strong evidence that clients from the US, UK and EU still drive demand and that scaleable GovTech products can be commercialized for export markets (Ukraine IT services exports July 2025 - $555M).

For talent, the Lviv IT Cluster's nationwide study and annual gatherings like IT Arena create recruitment funnels and partnership pipelines, while high monthly cashflows and clear top markets (the US alone accounted for $1.135B in H1) make Ukraine attractive for nearshore R&D centers, productizing public‑sector AI (from Diia.AI integrations to commercial GovTech) and for VC bets that pair engineering depth with growing global demand - a vivid reminder that, even in wartime, engineers are turning code into hard currency and exportable platforms.

Metric	Value (2025)
Computer services exports (H1)	$3.210 billion
Share of total services exports	43%
IT exports (July 2025)	$555 million
Top market (H1) - USA	$1.135 billion

“In July, we see a positive signal for the industry - IT services exports increased, and this is the second-best result of the year after April. At the same time, our forecasts for 2025 remain cautious: in the negative scenario, the drop could be around 1%.” - Stepan Veselovskyi

Ukraine's fast, wartime AI rollout has clear upside - and clear hazards: autonomous weapons, biased or opaque models, mass surveillance, cyberattacks and supply‑chain pressure can all erode rights and operational safety if left unchecked.

The National AI Strategy (2021–2030) and Ukraine's emphasis on EU‑aligned, risk‑based oversight create a legal backbone for mitigation (AI regulation in Ukraine laws and compliance framework), while independent analysis of battlefield AI stresses the need for human‑in‑the‑loop controls, transparency and third‑party auditing to avoid

“black box” decisions that undermine legitimacy

Practical mitigations that are already in play - and that teams should adopt - include staged risk assessments, algorithmic audits, HUDERIA‑style human‑rights impact checks, use of regulatory sandboxes and the NBU financial sandbox for payment/FinTech pilots, and sovereign compute + secure testing environments (the AI Factory's water‑cooled GPU halls and the National AI Platform/Ai Gateway) to keep sensitive workloads local and test safely before scale.

Independent reviews underline the same point (Governing AI Under Fire in Ukraine - independent analysis of battlefield AI).

For practitioners and public servants wanting to engage now, begin with compliant pilots in the Innovation Sandbox, adopt human‑in‑the‑loop governance, harden models against adversarial and privacy risks, and build documentation and incident response into deployments; for hands‑on workplace skills - prompt design, model validation and practical governance - consider a structured course such as AI Essentials for Work bootcamp - Nucamp (15 weeks) to translate policy into safe, usable services.

The choice is not between speed and safety but between smart pilots that prove trustworthiness and unchecked scale that risks democratic erosion - start small, document everything, and use the legal and sandbox tools Ukraine already offers to scale responsibly.

Risks and mitigations

Autonomy & ethical harm: Human‑in‑the‑loop rules, HUDERIA impact assessments, algorithmic audits

Surveillance & privacy: GDPR‑style protections, transparency, data minimization, secure national hosting

Cybersecurity & supply chain: Secure infra (AI Factory), incident response planning, sandboxed testing

Regulatory uncertainty: Use Innovation/NBU sandboxes, follow National AI Strategy guidance, join AI Committee fora

Skills & operationalisation: Practical training (e.g., Nucamp AI Essentials), model validation workflows, cross‑sector pilots