Top 10 AI Prompts and Use Cases and in the Retail Industry in Norway

Norwegian retail is waking up to generative AI as a practical growth tool: Nordic firms are projecting above‑average GenAI investment and retailers like IKEA are already using AI-driven design assistants to reshape the customer journey, but adoption is tempered by talent gaps, data access and regulatory complexity - issues highlighted in a wide regional review (Cognizant report on generative AI adoption in the Nordics).

Norway's national AI strategy doubles down on upskilling, stronger data infrastructure and regulatory sandboxes to move pilots into production (Norway national AI strategy report - AI Watch), so practical prompt-writing and workplace AI skills (Gemini and Logi AI prompt tactics) will be decisive - training like Nucamp's AI Essentials for Work helps retail teams translate prototypes into customer-facing solutions and secure buy-in with measurable value (Nucamp AI Essentials for Work syllabus - practical workplace AI training).

Program	Length	Early bird cost
AI Essentials for Work	15 Weeks	$3,582

“Even if something is possible, we must ask ourselves whether it's the right thing to pursue.” - Christy Wolf, vice president, Talent and HR Transformation

This guide was assembled by combining hands‑on prompt experiments in Google Workspace with Gemini, lightweight data pulls into BigQuery and NotebookLM for rapid synthesis, and practical prompt‑building workflows accelerated by Logitech's Logi Options+ AI Prompt Builder so frontline staff and store managers in Norway can test ideas without a heavy engineering lift; Gemini's side‑panel features in Docs, Drive and Sheets made multi‑document summarization and template drafting fast, while Gemini in BigQuery and Gemini Code Assist handled the heavier data prep and SQL/automation chops behind trend detection and inventory scenarios - all with enterprise controls and language support suited to Norwegian teams (Logi Options+ even lists Norwegian among supported languages).

The methodology favored iterative, reproducible prompts (save, refine, reuse), source‑grounded summaries from NotebookLM and Gemini, and device‑level shortcuts via Logi Options+ so a district manager can go from insight to an actionable email in minutes - sometimes literally getting an Audio Overview of customer feedback while the kettle boils.

For technical leads, the workflow shows how to move from prototype prompts to reproducible pipelines that respect Workspace privacy controls and regional compliance.

Read the platform docs for implementation details and device customization tips.

Gemini product	Primary task
Gemini Cloud Assist	Design, optimize and operate cloud applications
Gemini Code Assist	Generate and debug code, and create unit tests
Gemini in BigQuery	Prepare, query and visualize data; assisted SQL and analysis

“Gemini for Google Workspace helps us save time on repetitive tasks, frees up developers for higher-value work, reduces our agency spending, and enhances employee retention.” - Dara Khosrowshahi, CEO Uber

When a customer in Norway reports a damaged item, Gemini in Google Workspace can speed a human, empathetic reply that actually calms people down: draft a warm opening with a TextExpander‑style empathy phrase, acknowledge the frustration, request a quick photo of the damage, and offer clear options (replacement, refund or store credit) with realistic next steps - all pulled into a Gmail or Docs template via Gemini's side panel so a store rep can send a measured, personalised reply in minutes.

Use active, ownership language recommended by CX guides - “I'll work with our team to resolve this” or “Here's how we'll fix it” - and back it with Medallia‑style email patterns that pair apology, explanation and a concrete remedy (tracking links, return labels, or a discount code) to rebuild trust.

The practical payoff is simple: a prompt, sincere reply that asks for a photo, names the fix and keeps the customer informed - the small courtesy that turns a damaged parcel into a retained shopper.

“Thanks for reaching out about this!”

Instead of defaulting to expensive expedited shipping promises, Norwegian retailers can use the Logi AI Prompt Builder to surface smarter, margin‑friendly alternatives - generate a crisp reply that offers a free‑shipping threshold or flat‑rate option, suggests local pickup, bundles complementary items, or proposes a paid expedited upgrade with tracking and protection - each framed to increase order value and reduce cart abandonment.

Research shows free shipping dramatically influences buying behaviour but carries hidden costs (and express services can sharply raise fees), so prompts that calculate a sensible free‑shipping threshold from average order value or recommend bundling and dimensional‑weight cuts help keep profits intact (Shopify guide to free shipping strategies and conversion, Shipfusion analysis of the hidden costs of offering free shipping).

Use built prompts to offer loyalty perks, local pickup windows or a shipping‑protection add‑on and to generate the exact language reps need to keep customers calm and converting - often in the time it takes for a kettle to boil (Extend post on innovative ways to reduce e-commerce shipping costs).

For Norwegian retailers building an FAQ from scattered notes, receipts and policy PDFs, Gemini in Google Drive turns folder chaos into a crisp, multi‑document FAQ: open Drive, click Ask Gemini in the side panel, limit the query to a file or an entire folder with Add Sources, then ask for a bulleted FAQ or

summarize key return-policy points

and Gemini will synthesize the main points and show which files were used so answers stay traceable (Gemini in Google Drive: summarize files & folders – Google Support).

If source material includes PDFs, the Drive preview now surfaces automatic PDF summaries and action buttons that make it simple to jump from insight to draft responses or follow‑ups (Google Drive PDF summaries and actions explained).

Practical tips: restrict scope with clear

@file selections (use “@” + name)

export the result to Docs or Sheets for editing, and confirm eligibility and admin settings first - so a district manager can produce a customer‑ready FAQ from a week's worth of notes faster than it takes to refill a coffee.

Action	Description
Ask Gemini	Open Gemini in Drive to summarize files or folders
Add Sources	Limit a query to specific files or folders (use “@” + name)
Export	Send summaries to a new Google Doc or Sheet for editing

Standardize communication templates in Docs and Gmail by turning proven apology and service‑resolution patterns into Gemini‑powered, editable templates that frontline teams in Norway can localise fast: author a master apology template that follows the clear structure in the apology email format and samples (introduce, acknowledge, explain, fix, next steps) and surface it via Gemini's side panel so reps can drop personalised fields into Gmail in seconds - then create variants for damaged goods, delayed delivery and billing errors that include approved compensation language and escalation rules.

Keep cultural fit front of mind (adjust tone and phrasing for Norwegian customers and follow the

explain + own it + offer a fix

playbook recommended in customer‑service guides) and store language variants in Drive for quick reuse; use Gemini to auto‑fill order details, suggest empathy lines and save high‑performing subject lines as snippets.

The result: consistent, traceable replies that restore trust without heavy lift - drafting a calm, complete apology can be done in the time it takes the kettle to boil.

See practical apology templates and structure in MaestroLabs apology templates guide and broader customer‑service templates and best practices for apology emails from Hiver apology email templates and support best practices and Nutshell customer service apology email templates.

Cross‑department initiatives run smoother when the Logi AI Prompt Builder turns messy asks into clean, repeatable prompts - generate a crisp meeting agenda, a prioritized action list with named owners and due dates, then push those items into a shared Google Sheet for live tracking and simple dashboards; teams in Norway can reuse the same prompt to create sprint‑ready Asana templates for cross‑team planning and capacity checks (Asana cross‑team planning templates), and drop scheduling links directly into the invite so stakeholders don't drown in back‑and‑forth.

Pairing Logi's prompt outputs with a shared Sheets tracker means product, marketing and store ops can triage inventory risks, customer feedback trends and launch tasks in one place, and use a sales‑marketing agenda to keep meetings tight and outcome‑focused (Spinach sales & marketing meeting template).

Practical payoff: reduce the typical scheduling churn (Calendly finds an average of 7.3 emails to book a meeting) by embedding booking links and automated reminders directly from the prompt - so alignment happens faster and with less inbox friction (Calendly meeting invite guide).

“People enjoy getting the meeting automatically on their calendar, receiving reminders, and knowing what to expect. Our team appreciates it, too, because there's less chance of missed appointments.” - Nancy McMahan, Director of Client Engagement at Churchill Mortgage

Turn Norwegian customer feedback into a practical, repeatable signal for product and store decisions by combining Gemini's summarization with a Sheets-first workflow: ingest responses (Date, Product, Rating, Feedback, Category), clean and deduplicate, then use pivot tables and charts to map trends over time so teams can spot rising issues before they cost margin; for bulk NLP use GENAI custom functions to tag sentiment, classify root causes and even draft reply snippets so local reps get concise next steps instead of wading through pages of text (see a hands‑on guide to building a Sheets dashboard and formulas in ExcelDemy Sheets dashboard guide and the GENAI() patterns for sentiment and categorization in Spreadsheet.dev GENAI() patterns).

A clear visual - red flags on low‑rating rows and a trendline showing average score by product - lets a district manager triage problems at a glance, the same way a stoplight forces attention when something is truly broken.

Metric / Action	Example Formula / Prompt
Count total feedback	=COUNTA(E2:E51) (ExcelDemy Sheets guide)
Average rating	=AVERAGE(D2:D51) (ExcelDemy Sheets guide)
Sentiment classification (bulk)	=GENAI_ARRAY("Analyze the sentiment of this customer feedback. Respond ONLY with 'Positive', 'Negative', or 'Neutral'. Feedback:", D2:D11) (Spreadsheet.dev GENAI() patterns)

Turn confusing return rules into a single, scannable self‑service page using Gemini to draft and localise step‑by‑step copy in Norwegian that answers the three big questions shoppers always ask - Can I return this?, How long do I have? and Who pays? - and surface the legal essentials: a 14‑day cooling‑off period for distance sales, clear instructions to post or deliver goods within 14 days of cancellation, and the seller's obligation to refund promptly (use Forbrukerrådet's right‑to‑cancel guidance for exact wording) (Forbrukerrådet right-to-cancel guidance (Norway consumer cancellation rights)).

For cross‑border returns, include a concise checklist for VAT and customs refunds (name, address, invoice, customs/import declaration, proof that goods were exported, and account number) so customers know when to apply to Norwegian Customs and the Tax Administration (Skatteetaten refunds for goods purchased from abroad (VAT & customs refund checklist)).

Pair policy language with margin‑smart options - store credit, exchanges or authorised return labels - to reduce fraud and protect profit, following Signifyd's modern return best practices (Signifyd ecommerce return policy best practices for retailers).

The aim: one clear page that lets a customer start a return, choose store credit and print a label in the time it takes to brew a coffee - calm, compliant and conversion‑friendly.

Action	Key detail / source
Cooling‑off period	14 days for distance sales; notify seller and return within 14 days (Forbrukerradet)
Seller refund timing	Seller must repay without undue delay, no later than 14 days after notification (Fly1 / Forbrukerradet)
International refund docs	Name/address, explanation, invoice, customs/import declaration, proof of export, account number (Skatteetaten)

Turn dense return and warranty rules into helpful, scannable blog posts by using Gemini to draft short, plain‑language versions that are ready for localisation: keep sentences under ~20 words, avoid idioms and long noun strings, and lock consistent terminology in a shared style guide so translators and Norwegian readers see the same meaning (follow Redokun translation‑ready writing tips for clear, simple phrasing Redokun translation‑ready writing tips).

Separate text from graphics, include contextual notes for translators, and plan designs for text expansion (some languages expand up to ~35%), so a translated Norwegian headline won't spill over a hero image - these are standard localisation best practices documented by Phrase and Lionbridge (Phrase global‑ready content localization tips, Lionbridge writing‑for‑translation expert tips).

Use Gemini to produce a master blog draft, export the glossary and translator notes to Drive, and publish a customer‑facing post that's concise, compliant and easy to translate for Norwegian audiences - clear policy copy that actually helps shoppers, not just protects the company.

Gemini in Gmail transforms saved templates from static replies into a proactive self‑service map for Norwegian shoppers: use short, editable templates that auto-fill order details and surface links to the returns page, help centre articles or a product tour so customers can solve common issues without a second message - best practice guidance from Shopify shows that linking to resources and anticipating follow‑ups cuts resolution time and keeps tone consistent (Shopify customer service email templates and best practices).

Pair those templates with macro‑style prompts (auto‑personalisation, clear next steps and a snippet linking to a knowledge base) like the Gorgias patterns to preserve quality during peak volume (Gorgias customer service email template playbook), and add a short “Try our Self‑Serve Resources” block that points to a product tour or FAQ to lower repeat contacts (Userpilot onboarding and self‑serve email examples).

The result: a calm, complete reply that routes customers to the right tool, often before the kettle finishes boiling.

Make post‑call and voice‑of‑customer surveys a fast, localised habit for Norwegian retail by keeping them short, timely and channel‑appropriate: a 1–3 question IVR or SMS CSAT after a call, a single NPS pulse for loyalty, and an optional brief CES question to find friction - researchers recommend sending surveys immediately (responses captured right after a call are far more accurate than waiting 24 hours), using plain Norwegian phrasing, and avoiding complex branching so completion rates stay high (Call Center IVR survey best practices (Call Center Studio)).

Use template patterns (CSAT, NPS, open‑ended

What could we improve?

from trusted playbooks to standardise questions and timing, then close the loop: assign owners, act on issues and follow up with respondents to rebuild trust (Call center survey templates and timing tips (Talkdesk)).

Protect respondent privacy and meet GDPR requirements, publish clear data‑use notes, and pair short surveys with automatic text analysis or Gemini‑style summarisation to turn open answers into trend tags - so local teams can spot product or store issues before they snowball and coach agents where it really matters.

Survey type	Typical question	Best channel
CSAT	How satisfied were you with your call today? (1–5)	IVR / SMS / Email
NPS	How likely are you to recommend us? (0–10)	Email / Web
CES	How easy was it to resolve your issue?	IVR / SMS

Conclusion - Implementing Gemini and Logi AI in Norway retail should be practical, people‑first and governed: learn from local wins at Boost Camp in Oslo (where speakers noted it was still light at 12am) - H&M, Telenor and Vipps MobilePay show that focused use cases, tight RAG sources and clear escalation paths deliver results (H&M's guidance: narrow knowledge sources; Telenor's Telmi handles 70–80k requests/month with ~70–80% first‑contact resolution; Vipps saw 48% of traffic via its chatbot and a 26% reduction in human effort) (Boost Camp case studies - H&M, Telenor, Vipps MobilePay).

Pair those operational lessons with the organisational work EY highlights - Nordic AI usage jumped from 12% to 65% in a year, so upskilling, adoption plans and change management are central to capture value (EY analysis on people and organizational viewpoint for AI value).

In practice, pilot narrow, measurable prompts and templates with strong guardrails (language alignment and grounded sources), track impact, and scale with training for store teams - a recipe that Nucamp's AI Essentials for Work helps operationalise for frontline staff and managers (Nucamp AI Essentials for Work syllabus).

Program	Length	Early bird cost
AI Essentials for Work	15 Weeks	$3,582

“still light at 12am!”

“Tech is a tool to amplify and emphasise our service.”